𝐖𝐀𝐑𝐌𝐀 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐚𝐧𝐝 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞

As part of its ongoing efforts to improve operations and service delivery, the Water Resources Management Authority (WARMA) is reviewing specific internal policies to ensure they effectively support the Authority’s mandate and evolving responsibilities.

The review meeting, being held in Lusaka with support from the Public Service Management Division (PSMD), is assessing existing policies to align them with WARMA’s operational priorities. Guided by its pillars of Operational Excellence and Human Capital Development, the review aims to ensure the Authority remains effective, accountable, and well-equipped to address emerging challenges in water resources management, in line with its 2022–2026 Strategic Plan.

Speaking during the ongoing review meeting, WARMA Acting Director General, Mrs. Misozi Ngulube-Lumpa, emphasised that strong and responsive policies are essential for regulating, monitoring, and sustainably managing Zambia’s water resources. She explained that the review focuses on aligning institutional processes with strategic objectives, enhancing performance management systems, and improving workforce capacity to respond to emerging water challenges.

Mrs. Ngulube-Lumpa noted that these policies strengthen WARMA’s ability to manage Zambia’s water resources by improving employee productivity, planning, and monitoring. They support efficient service delivery, evidence-based decision-making, and effective responses to emerging water challenges, safeguarding water quality, availability, and sustainable use for all.

The ongoing policy review is part of WARMA’s broader commitment to improve operations, reinforce accountability, and ensure that the Authority continues to deliver quality services while safeguarding Zambia’s water resources for current and future generations.